Product: Huawei Cell Phone Repair Clear all filters (0 of 6 reviews match)
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I have been trying to get Huawei to fix a cell phone that is still under warranty. They say they will do it, then I hear nothing. Their customer service is absolutely nonexistent. They keep making promises but DO NOT DELIVER. I get apologies. I get promises. I get...
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1.8
Product
Huawei Cell Phone Repair
I didn't like
  • Upset and unhappy customer
  • Poor customer service when having a probem with their product
  • Quality of the product i purchased
#1142435
Reply to reviews

Also, I stated I would pay for repair, I bought phone for its camera. Huawei refuses to fix my phone even if im willing to pay. I asked for location to get it repaired and I was informed they don't know, maybe break it fix it place. No place wants to fix it and Huawei...
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Anonymous
Anonymous

Huawei should repair if customer I'd willing to pay for the repair. It's funny they sell their products by saying you can plunge then in water, yet they state not under warran...

2.2
Product
Huawei Cell Phone Repair
#1136707
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I purchased my Huawei Honor 8 back in January 2017. I had been extremely happy with the unit itself until I had an issue with call volume decreasing to nothing in the middle of a conversation. I purchase the phone at a national retailer in Puerto Rico. When I called...
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1.0
Product
Huawei Cell Phone Repair
I didn't like
  • Warranty service
  • Awful customer service
#1085633
Reply to reviews
i took my phone in for screen repair as it fell and the screen broke, i then sent it to huawei Melrose Arch via Their door to door service of warranty ony to find That Huawei Mate 7 Are not having warranty plans only p9s and so forth. the phone went for repairs in...
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3.0
Melrose North, Gauteng
Product
Huawei Cell Phone Repair
I didn't like
  • Customer support
  • Poor customer service when having a probem with their product
  • No followup
#1069220
Reply to reviews
After two weeks I am still waiting on a shipping label to have my 6P repaired, not to mention their estimate of 30 days to have it repaired once they receive it.So far I have made three phone calls to customer service with at least thirty minutes of hold timing waiting...
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Anonymous
Casey

If you still have not gotten the label, you probably won't. They cancel RMAs on a whim and don't inform people with they do it. You have my empathy. Been there.

Product
Huawei Cell Phone Repair
#1042039
Reply to reviews
Its been more than 12 business days since huawei received my device, and still noone has any clue as to whats going on with my device. I have called them atleast half a dozen times, but they neither send mails nor they have any info on whats going on with it. I was...
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Anonymous
***ed 6P User

I can honestly say this is the same complaint I was assured between 7 to 11 days I would "have the phone in my hand" that was on April 5th and I am now told to "call back May ...

Anonymous
Anonymous

Same here. Horrible experience. No one has a clue. No response. No communication. My phone was sent over 4 weeks ago. If I don't hear anything, I am assuming they lost the pho...

1.0
Product
Huawei Cell Phone Repair
#1030163
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