Product: Huawei Technical Support Clear all filters (0 of 5 reviews match)
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Huawei used to have a web portal for consumers to retrieve a code to unlock their phone bootloaders. However, they recently removed this page from ALL their foreign language websites (except for the Chinese one, which CONVENIENTLY requires a Chinese phone number to...
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Anonymous
Calvin

Their warranty is not worth the paper it is written on. Any little damage on the phone voids the entire warranty, unless you buy a new part. For example, if the GPS is defecti...

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Huawei Technical Support
#1242123
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I called them this morning regarding a Huawei Phone (Honor 6) which is about 6 months old and still under warranty (bought on Amazon). Issue is (i) the GPS does not work (Google Maps has no idea where we are!, and (ii) for some reason it will not allow me to instal my...
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1.0
Product
Huawei Technical Support
I didn't like
  • Customer service
  • Quality of the product i purchased
#1084686
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For 5 months Huawei have been making empty promises to provide a software and security patch update for my Huawei P9 smartphone. My phone is still on a Sept 2016 Android security patch making it vulnerable to the latest threats. Huawei can give no timescale as to when...
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2.3
Martlesham,England
Product
Huawei Technical Support
I liked
  • Design and build quality
I didn't like
  • Total lack of product support
#1078896
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My phone randomly crashed they said that they would send me the postage tags to send it within 2-4 business days but a week later when I called it still hadn't been sent.I called several more times but it still hasn't been dealt with. They have continuously told me...
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Huawei Technical Support
#1054853
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Issues: a.missing text messages b. notification can't display on a locked screen Result: 4 different incompetent tech support agents helped me erase the phonebook on my SIM. One thing common about these agents is they don't listen and they are in a hurry to terminate...
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3.0
Product
Huawei Technical Support
I didn't like
  • Awful customer service
#985398
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