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 Fernando Palafox Wed, 12/20/17 07:18:03 am America/Los_Angeles  Hi there! Thank you for reaching Huawei Device USA. How may I be of help today?   Soumya 07:18:07 am  Hi    Fernando Palafox 07:18:12 am Hello Soumya. My name is Fernando I will be glad to help you...
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1.0
I didn't like
  • Poor customer service when having a probem with their product
#1152772
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I'm on disability and can't afford a $200+ phone. So I purchased a refurbished phone. I had an old fljp-phone that's been dropped in the water 3 times, run over (on the lawn) once by a car, fell off the roof of a moving (@60 MPH) car, dropped several times & still...
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1.5
I didn't like
  • Complete junk
#1150933
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I bought an honor 9 at launch but it lost mobile signal about 2 months ago when the phone was about 5 months old. So I contacted support to arrange a warranty repair they sent me a pack to send them the phone. The A week later I got a letter from them saying they won't...
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2.2
I liked
  • Phone when it worked
I didn't like
  • Upset and unhappy customer
  • Poor customer service when having a probem with their product
#1150631
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Huawei - Worst Phone Ever

Huawei
#1159556
This phone has a tiny vocabulary and any word it does not recognize it will change to something totally unrelated.
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Huawei - Bad experience no ethics

Huawei
#1123417
My p10 fell in water how do i quote me R13700 to fix when a new one costs R9500 please explain
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Huawei - Cytan

Huawei
#1116006
Huawei mate is good smart phone, but just the e-mail very pool to open a lot of email cannot open, not same like Samsung all kinds of email can open.
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Never buy a Huawei phone

Huawei
#1070580
1.0
Details
Music so quite that you can hear outside noise with beat headphones(on top volume) bottons glitch putsin numbers out of nowhere, there is room for only a few apps, the battery life is very low and the list goes on
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
I have been trying to get Huawei to fix a cell phone that is still under warranty. They say they will do it, then I hear nothing. Their customer service is absolutely nonexistent. They keep making promises but DO NOT DELIVER. I get apologies. I get promises. I get...
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1.8
I didn't like
  • No followup
  • Quality of the product i purchased
  • Poor customer service when having a probem with their product
#1142435
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After taking 2 mths requesting return label, I received phone back 2 days turnaround with NO repair and NO communication to inform me it's not under warranty because of water damage which is false. When I called, they said they believe water damage because my sim card...
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Anonymous
Anonymous

Huawei should repair if customer I'd willing to pay for the repair. It's funny they sell their products by saying you can plunge then in water, yet they state not under warran...

2.2
#1136707
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Huawei - Extremely disappointed. They blame policy to avoid responsibility.
I bought the Honor 8 whilst on holiday in New York two months ago and was so happy with the phone, the camera is amazing. On my return to the UK, the WiFi and bluetooth stop working. I go through all the troubleshooting advice on the web and then call the European...
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1.9
I liked
  • Excellent quality camera
  • Phone when it worked
I didn't like
  • Unwillingness to resolve the issue
  • Hiding behind policy
  • Ignorant advice
#1136237
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i bought Huawei Y7 prime just two months ago and initially it was working good. now just in two months it shows the charger cable not functioning at all, the head is working but cable is not working and i have to replace it. the more critical issue is that sometimes...
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2.0
I didn't like
  • Y7 prime
#1127372
Reply to reviews
I was incredibly happy with the Nexus 6P for a year. I told everybody about how great the phone was and convinced several friends to buy the same phone. It was a great phone until two days before the warranty expired and the infamous battery issue began to occur. I...
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1.5
I didn't like
  • Total lack of product support
  • Warranty service
  • Poor customer service when having a probem with their product
#1120465
Reply to reviews
they put the wrong lable on the package sent to me, and the package was lost, ups already issued the form to claim for payment, but they've done nothing on that, every time when I called in, they let me to wait 24-48 hours to get the update, after that, nothing heard...
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1.0
#1119216
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Reading about the new Huawei cellphones specifications, two weeks ago, I went to a Huawei sell center in Tehran to buy a new cell phone. The person who were in charge of that sell center, told me that if you buy Nova 2 Plus, we will give you a gift card that worth...
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2.5
#1101635
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