Huawei
Reviews and Complaints
Huawei KIW L21 slow internet
- Excellent quality camera
- Huawei customer tech support
- Complete lack of response to my complaint
- Manufacture issue as not water resistant
Preferred solution: maybe a network reboot setting for kiw l21 phone
User's recommendation: speak out, someone will listen
Tribal
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Verified Reviewer | Lagos, LagosNo google play store and gmail not working on my mobile
- Hard to deal with
Preferred solution: Let the company propose a solution
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Verified ReviewerTo let prospective customers refrain from buying Huawei mobile phones because they are disposable.
Preferred solution: Let the company propose a solution
User's recommendation: Do not patronize Huawei products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kano, KanoLow battery capacity
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Shimoga, KarnatakaPhone not getting update
Preferred solution: Nought update
Escalation Case
Hello Huawei , i have the worst support today from Huawei Egypt service center , last Month my phone got hanged and it was doing alot of things at the same time , so i went to th service center and they inform me that the issue in the Borad and i have to pay fees 800 LE and after 3 weeks now the mobile got hanged again with the same issue and they need me to pay extra 600 LE to change the Screen of the phone .
so i need your help in this as i dont know why to pay extra fees in the same issue in less then 3 weeks and they didnt know how to identify the issue from the first time
i am faccing the worst custmer care calls , yesterday they told me they will call me after 15 min and they didnt and now i am waiting for almost 3 days and i didnt receive my phone yet .
Appercate you fast action and feedback
Best reagrds,
Andrew Akram
+2 01202****14
- Buyable
- Not like
Preferred solution: Full refund
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Verified Reviewer | Bangkok, BangkokResolved: Terrible Customer Support
they replaced my broken screen with a clause saying no warranty on the new screen, not even if it has issues within 1 minute after the repair. I agreed..
I received a call a few days after writing this review from Huawei Customer Service. I also wrote on their FB pages (global and Thailand pages) and made a complaint on both my twitter and fb account as well as emailing their customer support for Thailand and global. I...
My phone is a Huawei P20 Pro. I love the camera, and it felt worth replacing the screen (even at that high price), because the camera is worth it.
Since replacing the screen, I have treated my phone like a goddess.
There is no scratch on this phone. Imagine my shock when to see this weird ink blot / bleeding on my phone screen. In the image you see, this ink blot/bleed is coming from within my phone.
On Monday August 3rd 2020, I called up Huawei customer service in Thailand, who advised me to go back to Srifuengfoong building and have it replaced as there was only 1 day left on my 90 day warranty. I was quite thankful for that.
Tuesday, August 4th 2020, I go to Huawei's Srifuengfoong building, the customer service repairperson, without even touching my phone, claimed I dropped it.
When I challenged them to find any crack on it, they kept quiet and said "the ink blot/bleed is not within the parameters of your warranty." I said cracked screen is not part of my warranty, ink blot/ink bleed there is nothing about it.
Then they wanted to blame me again by saying I must have cracked it during transport: I challenged them - asking them, 'how was it being transported for it to break?' the answer was vague, so i retorted with 'do you have a phone that no one can carry around? I think that is very significant to let people know.' ; I received no reply.
I only ever keep my phone in my front pocket.
So I called up the call center and complained. I was informed by the call center to 'not worry' and they would take the case and 'take care of me'.
Today I received a phone call from Huawei with a new reason for how I broke my phone. Today's reason is that I 'pressed it'.
Yes, that is a true story, they claim that its out of warranty because I "pressed" my phone.
Of course, I asked back - what does that mean? Does it mean I press it when I type? Or when I hold it? Again, no reply on what type of 'pressing' makes an ink blot.
Very terrible experience with customer service.
I doubt they will take responsibility. If they do, I will correct the record and post it again here and change their ratings.
Either the screen they replaced for me is faulty or the person made a mistake while replacing the screen. Huawei customer service and their Srifuengfoong repair service wants to blame me for breaking the screen again. I do not accept.
The only thing is to replace my screen, that is the responsilibity of Huawei.
I have done nothing wrong with my screen and find this behavior from Huawei customer care irresponsible.
I am attaching a video of my screen ink blot and around my phone to show that it has never been scratched nor dropped since screen replacement.
I'm posting this so you know never to get a Huawei device in Thailand. If you're unlucky and get a bad piece like me, they will never take responsibility, and gaslight you/blame you for either shoddy repair or shoddy hardware.
- Fast processor
- Cheap for flagship
- Great camera
- Faulty hardware
- Blame customers
- Faulty repair
Preferred solution: replace my screen, please. I love the phone - it is not my fault it has ink blots, stop blaming me.
User's recommendation: Do Not Buy - You may be unlucky like me.
Display complaint
App not support
Preferred solution: Let the company propose a solution
User's recommendation: Im also customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hat Yai, Songkhla ProvinceSpeakers
- Perfect products
- Price
Preferred solution: I need just price list of Huawei accssorise
Terrible service
User's recommendation: Never
THE WORST CUSTOMER SERVICE EVER!!
- Trash customer service
User's recommendation: do not buy it unless you're ready to be ripped off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Reading, EnglandBad Customer Service
- Good phone when working
- Bad customer service
Preferred solution: Price reduction
User's recommendation: Do not buy Huawei products as they don't honour their warranty.
My phone rings but the screan is black
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