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My phone randomly crashed they said that they would send me the postage tags to send it within 2-4 business days but a week later when I called it still hadn't been sent. I called several more times but it still hasn't been dealt with. They have continuously told me...
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#1054853
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ordered Honor 6x from honor store. it arrived with hardware defect. called 3 times (on hold for 50 minutes each), on third try got a live agent. started the RMA request, since they can't do exchange. I had to return to get refund, then buy a new phone. use chat each...
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1.9
#1045091
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Called and had to wait over 15 minutes to talk to a rep. The rep helped troubleshoot, but concluded that there was a defect. The new phone cannot make a call using a SIM card even though the signal strength is at 5 bars and the SIM card is recognized as the vendor name...
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3.5
I liked
  • Telephone rep friendly
I didn't like
  • Warranty non-service
#1043130
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Huawei Cell Phone Review

Huawei
#763211
3.3
Details
Phone locks up, have to remove the back ,take out and replace battery and reboot. Internal storage dreadful, the sound is bad and it gets to hot when on. Do not buy.
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Diversity of Products or Services
Product or Service Quality
Style and Design

Huawei Honor 6 Review

Huawei
#693533
2.0
Details
Honor 6 after one month the phone temp goes to 41° even when charging with the phone off on usage after 15 min can't even put near the ears to answer calls the screen gets really hot anyone having the same problems
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Customer service
Product or Service Quality

Mobile Phone Review

Huawei
#591633
Huawei u.s.a customer service reps are not that bad. Management is however not willing to follow through and stand behind its defective product. They are argumentative and quite frankly amateurish. Stay clear of this brand!
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Huawei - Cell Phone Review from Tampa, Florida

Huawei
#537308
Bought a Huawei Ascend phone. Even purchased a 16GB SD card because internal memory isn't great. This is the glitchiest piece of *** phone I have ever owned! I'm switching to Samsung asap. Huawei can suck it.
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After two weeks I am still waiting on a shipping label to have my 6P repaired, not to mention their estimate of 30 days to have it repaired once they receive it. So far I have made three phone calls to customer service with at least thirty minutes of hold timing...
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Anonymous
Casey

If you still have not gotten the label, you probably won't. They cancel RMAs on a whim and don't inform people with they do it. You have my empathy. Been there.

#1042039
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I am contractor working on Huawei Africa ftth projects in south Africa and this company doesn't pay their contractors,you have to get from the moon to get played,my company name is wmt based in pretoria centurion south Africa,dealing with huawei centurion,Chinese are...
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Anonymous
lucky

I done an ftth project for Huawei africa and this,was the biggest mistake of my life this company doesn't pay there contractors,every time I ask about my due payments I am bei...

#1039293
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I am not sure what to do, 3 weeks back I faced this issue that my phone went into continuous boot mode. Its been more than 12 business days since huawei received my device, and still noone has any clue as to whats going on with my device. I have called them atleast...
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Anonymous
***ed 6P User

I can honestly say this is the same complaint I was assured between 7 to 11 days I would "have the phone in my hand" that was on April 5th and I am now told to "call back May ...

Anonymous
Anonymous

Same here. Horrible experience. No one has a clue. No response. No communication. My phone was sent over 4 weeks ago. If I don't hear anything, I am assuming they lost the pho...

1.0
#1030163
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Issues: a. missing text messages b. notification can't display on a locked screen Result: 4 different incompetent tech support agents helped me erase the phonebook on my SIM. One thing common about these agents is they don't listen and they are in a hurry to terminate...
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3.0
I didn't like
  • Awful customer service
#985398
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Awful phone. Worst ever. Big cheap worthless!!!
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Anonymous
Theo

I bought a Huawei P8 lite 5 months ago. Yesterday I put the device on charge when it was done charging the device started rebooting. Took the device into your store in Canal W...

1.5
#930413
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DEAR SIR I TOOK A CONTRACT END OF LAST YEAR 2015 WITH VODACOM IN PINETOWN , MY HUAWEI P8 IS GIVING ME PORBLEMS FROM THE TIME I RECEIVED IT. IT WENT IN TWICE FOR REPAIRS AND NOW IT CANNOT BE FIXED , THEY SO CALLED PASSED A CREDIT BECAUSE THE P8 IS DISCONTINUED ,BUT...
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Kempton Park, Gauteng
I didn't like
  • Upset and unhappy customer
#926423
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My husband and I both use Huawei. I have used Nexus 6P for a month. Everything was good until my wifi had a problem. I have everthing righ except wifi. I had to use my data plan exclusively. I contacted Huawei customer service. Big Nightmare! Long story... In a short,...
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#925429
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