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1.0

I took my mobile in for repairs, paid in full and was told my phone would be ready for collection in the next few days.

I received an SMS telling me my mobile was ready for collection on Friday morning the 2nd of November. When I arrived to collect it on Sunday the 4th, the store was boarded up and closed. No signage up at all. As I was leaving, I noticed a woman leaving the store, I approached her explaining I was here to collect a repaired mobile. She directed me to the Telkom store to find someone to help me and walked off.

Upon arrival at the Telkom store, the customer service representative there explained that we would have to go back to the Hauwei store to collect the device. When we arrived, the store was locked (suprise!) and he had to go back to the Telkom store to call the lady I had just told I was coming to collect a repaired phone.

Eventually he managed to gain access to the store and came out with my device. When he unwrapped it he realised that although my mobile had been booked out as 'repaired', no repair had taken place. My mobile was still visibly damaged. He then promised to have it couriered to my office the following day. It is now 5 days later and they have not contacted me or delivered my mobile.

Huawei Canal Walk has no direct number listed.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Huawei Cons: Customer service or lack of, Upset and unhappy customer, Hard to deal with, No follow up, Took my money and have not delivered.

Location: 96 Century Blvd, Century City, Cape Town, 7441, South Africa

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